Discover the future of cleaning at ISSA Show North America 2024 this November. Organized by Informa Markets as the main show for facility solutions, ISSA Show North America brings the industry’s leading experts together to create impactful solutions for the global cleaning community.

Held at the Mandalay Bay Convention Center in Las Vegas, in conjunction with the Building Service Contractors Association International (BSCAI) Contracting Success 2024 Conference, ISSA Show North America will bring more than 14,000 registered professionals from over 80 countries together. It offers a unique experience tailored to enhance your business, provides access to the latest products and innovations, and connects you with peers and industry leaders.

“ISSA Show North America is the single most important event in the cleaning and facility solutions industry,” said ISSA executive director John Barrett. “We’re excited to build on last year’s successful show and welcome back the entire industry to the fantastic Mandalay Bay Convention Center this November to elevate their knowledge, expand their network, and explore the latest innovative cleaning products and solutions.”

Show attendees can connect with industry-leading exhibitors showcasing the latest products, tools, equipment, and technologies on the show floor. Opening on Tuesday, November 19, the show floor will feature more than 650 exhibitors—including 100 new exhibitors—from across the entire cleaning ecosystem.

ISSA members receive a free expo pass (through October 31) that provides complete access to everything on the show floor, including cutting-edge facility solutions and the latest innovative products. These products and technologies aim to enhance safety, sustainability, and efficiency in various global sectors, including food and dining, hospitality, and healthcare.

While on the show floor, attendees can meet colleagues at the CleanMeet Zone, a space set aside to have lively discussions and make real connections. Meet-ups are already scheduled for:

• Advocacy
• Distributors
• Contractors
• Facility managers
• Spanish-speaking professionals
• Emerging professionals
• Education Development Committee
• BSC Council
• Residential cleaning professionals

Plus, CleanMeet Zone visitors can get a complimentary professional headshot!

The education portion of the show begins Sunday, November 17, and extends through Thursday, November 21, with offerings for building service contractors (BSCs), facility services professionals, and distributors. Courses are available in various formats: Multi-day, all-day, and half-day workshops, one-hour sessions, and 30-minute discussions.

Sign up for a workshop and get certified

Attendees can level up their education at the show with a wide range of workshops. A certification to meet the needs of each attendee is attainable. Here’s a peak at just a few exciting opportunities:

The CMI Carpeted Floor Care Certification Workshop on Tuesday, November 19, will provide participants with the key to proper, professional maintenance of carpeted floor surfaces. It will offer an in-depth overview of carpeted floor surface care and current standards, including daily maintenance, long-term care cleaning methods, and preventative measures that protect and extend the life of carpeted surfaces. The workshop will also highlight the rapidly changing technological landscape regarding autonomous equipment.

The CMI Hard Floor Care Certification Workshop, also on Tuesday, November 19, is ideal for facility service professionals in the industrial, commercial, restoration, and public venue sectors of the cleaning industry. It provides an in-depth overview of hard floor care, current standards, and the latest efficient cleaning methods to address safety concerns and asset protection issues.

The IEHA Master Environmental Services Registered/Master Environmental Services Certified Executive (MESRE/MESCE) Workshop is a three-day course on the mornings of Monday, November 18, Wednesday, November 20, and Thursday, November 21, that covers a range of essential topics for healthcare and hospitality housekeeping professionals—including infection control, staff development, team building, leadership, customer service, and sustainability. To earn the certification, participants will be required to complete group projects to demonstrate their mastery of these topics.

The CMI Accredited Auditing Professional (AAP) Workshop on Wednesday, November 20, is designed for industry professionals looking to enhance their knowledge and skills around quality assurance and building audits. This seminar also counts toward obtaining Accredited Auditing Professional (AAP) recertification.

The IEHA Certified Healthy Hotel Management Professional (CHHMP) Workshop on Sunday, November 17, includes a comprehensive accelerated review of IEHA’s Managing for Effect Series. The workshop discusses the various management philosophies and styles and offers best practices on overseeing millennials, communicating effectively, planning and organizing, setting staff levels, and improving customer service. Participants will also learn effective strategies for managing a boutique to large hotel environmental services department, operating hotel laundry services, and managing an equipment program.

The IICRC House Cleaning Technician (HCT) Training & Certification Workshop on Wednesday, November 20, and Thursday, November 21, is a comprehensive overview of best practices in residential cleaning and dives deep into the science behind the cleaning. This course helps house cleaning professionals gain a competitive advantage by elevating their business to meet customer expectations as they focus on cleaning for health, not just appearance.

Seek education in the classroom and on the show floor

In addition to the workshops, the ISSA Show will feature more than 170 educational sessions in classrooms and at specialty booths amid all the action on the exhibition floor.

Divided into several tracks, the sessions will provide information and resources to keep attendees up to date on the latest trends and solutions for cleaning and disinfection, facility management, leadership, and business improvement.

The Business Growth Strategies track includes nine sessions, such as “They’ll Buy the Outcome: Not Who or Why or How you Clean!” presented by Ed Marsh. This session will explore the impact of buying teams and risk aversion and examine the effects of changing buying habits. It will also cover the specific steps you need to take to shift your culture and empower your marketing and sales teams to succeed. Marsh consults with B2B companies on revenue growth and draws on years in management, marketing, and sales, including extensive industrial and technology experience.

Also, in Business Growth Strategies, “Building a Culture of Drive,” hosted by Trent Lowenstein, will focus on how to acquire customers by looking at case studies from both residential and commercial cleaning businesses. Over the course of 13 years, Lowenstein has been a dedicated contributor to the success of numerous businesses, specializing in strategic initiatives aimed at enhancing revenue generation, establishing robust operational frameworks, and implementing performance-based incentive structures for employees.

The ESG (Environmental and Social Governance) and Sustainability track hosts 11 sessions that cover everything from thought leadership to diversity in the workplace.

“Weaponizing ‘Weaknesses’: Embracing Neurodiversity in Your Organization,” hosted by Jonathan Lorbacher, discusses neurodiversity. Understanding the unique traits and talents  beneath the surface of different neurodivergences can bring innovative thinking, vision, and resilience. Knowing how to work with neurodiverse people or how to embrace your own neurodiversity could be the shot in the arm that your business truly needs.

Likewise, the “Generation We: Getting All Ages to Work Better Together” session hosted by Lee Silber aims to discuss how each generation thinks and works—as well as understand what makes them tick so we can focus on each age group’s strengths and make the most of their natural tendencies. When we know what brings out the best in each generation, we see an increase in productivity and a decrease in stress. Plus, greater acceptance and respect come with a greater understanding of each generation’s influences.

The Facility Operations and Maintenance track offers five sessions that tackle crucial and relevant industry topics. “AI CleanTech: Automating MRO for Campuses of the Future” teaches business owners how artificial intelligence (AI) can be harnessed to augment on-premises facilities team efforts by identifying targeted maintenance, repair, and operations (MRO) risk gaps and leveraging machine learning to enhance facility operations automatically. Instructor Ray Edwards guarantees that by the end of this session, you’ll leave with a new vantage of building operational technology capabilities and a free-economic return on investment (ROI) modeling tool savvy enough to impress any finance and budgeting office’s facility needs.

In “Standards: The Keys to Happiness in the FM World,” presenter John E. Kelley will discuss how businesses can set standards that our industry believes are critical for success. When we set standards, it makes it easier to train our staff, show value to our clients, and set baselines to show that our delivery of services is consistent. Standards such as ISSA’s CIMS-GB can help the industry deliver consistency across all client verticals and geographies while also meeting Leadership in Energy and Environmental Design (LEED) and WELL Building Standard^® requirements—whether the client wants to certify their facilities or not.

The Leadership, Career, and Talent Development track encompasses 12 sessions, including “Transforming Janitorial Team Recognition and Retention with Technology-Driven Performance Programs,” where participants can join presenters Eric Graham and Chris Brablc in the ever-evolving landscape of facility management. Attendees will learn about current challenges many building service contractors (BSCs), educational institutions, and cleaning leaders are having with retention and performance; how technology can help provide greater transparency into daily work and improve overall cleaning outcomes with validation programs; and how to use performance data to structure rewards and challenging programs to improve retention and recognition of top-performing staff.

This track also offers crucial human resources sessions like “Mitigating the Risk of Sexual Harassment and Workplace Violence,” where Wendy Christie will present on the complex subjects of sexual harassment and gender identity discrimination.

The Residential track includes nine events, such as “The Profit Amplifier Sales & Marketing Blueprint,” which offers attendees the opportunity to unlock explosive growth without spending more money or working harder. Session speaker Debbie Sardone will share her four-step framework for getting more leads, closing more sales, and keeping clients for life.

Victoria Yassem’s “Digital Marketing: How to Grow Your Presence and Get Leads” offers a transformative journey to unlock the potential of digital marketing for your cleaning businesses. Establishing a robust online presence is essential for companies to stand out and attract new clients.

Finally, the Technology & Innovation track covers eight must-attend sessions that will help participants navigate the future of technology. Join “Scaling Your Cleaning Business with AI: Strategies for Competitive Advantage” with bestselling author and renowned small business coach Dean Mercado, where he will share secrets to scaling your cleaning business using the power of AI.  Plus, the new ISSA Technology + Innovation Committee is bringing you additional sessions on Wednesday afternoon to help attendees learn and connect with each other. Don’t miss “AI Revolution: Unlocking Efficiencies” with Jill Frey, and “Learn the Fast and Fun Way to Adopt New Technology: PEER to PEER Learning,” featuring a panel of committee members.

2024 is the year to unite

The ISSA Show isn’t just about education. It offers several opportunities for attendees to network and live it up during social events.

Here are just a few opportunities:

• Residential Roundtables, Monday, November 18,
  4:30 p.m.—6:00 p.m.

Join your residential peers for lively discussions during the jam-packed evening roundtable event, with an energizing Q&A session about your business operations.

• NEW BSC Night Shift Networking at the Foundation Room, Monday, November 18, 7:00 p.m.—10:00 p.m.

Join us for a special evening of peer-to-peer networking, light appetizers, and interviews with the Cleaning & Cocktails podcast team. Brought to you by BSCAI, ISSA, ISSA Show North America, and sponsored by Spartan Chemical Company, Essendant, TMA Chemnet, Gofer Parts, Nilfisk, and Ameripolish. [US$75, BSCs only]

• Rise and Shine: Orientation Breakfast for First-Time Attendees, Tuesday, November 19, 8:00 a.m.—9:00 a.m.

Join us for a special morning designed exclusively for first-time attendees. This event is your entry point to making the most of your ISSA Show experience. [Free to first-time attendees with all pass types]

• Networking Breakfast for Distributors: Elevate Your Skills, Elevate Your Game, November 20, 8:30 a.m.—10:00 a.m.

Start your Wednesday morning with a dynamic Networking Breakfast, where you’ll dive into the art of negotiation and communication with the renowned expert, Mickey Bergman – a master hostage negotiator, two-time Nobel Peace Prize nominee, and author of In the Shadows. Sponsored by American Dish Service, Charlotte Products, Diversey, Eternity Technologies, Faultless Professional, and Gofer Parts. [US$50, distributors only]

• Facility Manager/Facility Services Provider Happy Hour, Wednesday, November 20, 3:30 p.m.—5:00 p.m.

Meet and network with facility service providers from a variety of industries and learn about the similarities of your opportunities and challenges. Sponsored by Gofer Parts, Staples Facility Solutions, and Trojan Battery.

Don’t forget to visit the Innovation Showcase & Theater Tuesday through Thursday, the place on the show floor to explore new cleaning industry technologies, innovations, and cutting-edge solutions.

Check out the Automation Runway, a new dedicated space for live technology demonstrations.

And be sure to make your way to the theater at noon on Thursday to experience the announcement of the Industry Choice Award winner.

See you at ISSA Show North America!

Stop by and see

the ISSA team!

Find your way to the

ISSA Experience Hub,

Booth #2147.

For more information about
and to register,

visit issashow.com.

Schedule at a Glance

Monday, November 18

               Conference Kick-Off

9 a.m.

               Education

9 a.m. to 4 p.m.

               ISSA Show Happy Hour &

               Residential Roundtables

4:30 to 6 p.m.

               NEW BSC Night Shift Networking at

               the Foundation Room

7 to 10 p.m.

Tuesday, November 19

               Rise and Shine: Orientation Breakfast

               for First-Time Attendees

8 to 9 a.m.

               Show Floor

10 a.m. to 5 p.m.

               Education

10:30 a.m. to 5 p.m.

Wednesday, November 20

               Networking Breakfast for

               Distributors: Elevate Your Skills,

               Elevate Your Game

8:30 to 10 a.m.

               Show Floor

10 a.m. to 5 p.m.

               Education

9 a.m. to 4 p.m.

               Facility Manager/Facility Services

               Provider Happy Hour

3 to 5 p.m.

               ISSA Hygieia Network Awards

               Reception and Networking Event

5:15 to 7 p.m.

Thursday, November 21

               ISSA General Business Meeting

9 to 9:45 a.m.

               Show Floor

10 a.m. to 2 p.m.

               Education

10:30 a.m. to 12 p.m.

               Industry Choice Award Announcement

12 to 12:30 p.m.